We make your ideas Fit Casually™

HEADQUARTERS
2 Chedington Place, 8B & 9B, Toronto, M4N 3R5 Ontario, CANADA


RETURNS AND REFUNDS

Please read our Returns and Refunds Policy in seven easy steps below, before sending us a message.

Returns and Refunds Policy

Step -1- Return and Refunds

Returns and Refunds Policy

Thank you for shopping at Fit Casually.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn’t used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: customer@fitcasually.com

  • By visiting this page on our website: https://fitcasually.com/contact/

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

2 Chedington Place, 8B & 9B
Toronto, M4N 3R5, Ontario
Canada

Step -2- Shipping Charges

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Fit Casually.

Step -3- Damaged Items

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Step -4- Sales Items

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Step -5- Digital Products

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Step -6- Credit Card, PayPal & Online Refunds

For refunds or price adjustments, we only credit the original account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.
For purchases through PayPal, if:

PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.

Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement..

Step -7- Contact Us

Contact us

To protect our customers from fraudulent activity, Fit Casually reserves the right to request valid photo ID for the purposes of validating customer information when processing a Return or Exchange. If you have any questions about our Returns and Refunds Policy, please contact Fit Casually:

  • By email: returns@fitcasually.com

  • By visiting this page on our website: https://fitcasually.com/contact/

  • By simply using our Contact Form to your right side on this page.

RETURNS AND REFUNDS CONTACT FORM

ReturnExchange

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